Cancellations & refunds

Each retreat leader sets their own cancellation terms, because they plan space, food and staff around confirmed guests. When the leader has written them, they are on the retreat page under Cancellation & policies, and either way they are confirmed with you before you pay anything. RetreatBird adds no cancellation window of its own on top of them. The cancellation page lists the questions worth asking before you pay.

Tell the retreat leader as early as you can, in writing, and follow their cancellation terms. You can also reply to your booking email or write to us through the contact page with your booking reference, and we'll let the retreat leader know.

Because you pay the retreat leader directly, any refund you are due under their cancellation terms is paid back by the retreat leader, usually to the method you paid with. How long it takes to appear depends on that method and your bank. If a refund you are owed does not arrive, contact us with your booking reference.

Often, yes. Many retreat leaders will happily move you to another available date if you ask early enough. Ask the retreat leader, or reply to your booking email, and we'll check with the retreat leader before anything is changed.

If a retreat leader has to call off a retreat, they refund what you paid them for it. Tell us if that doesn't happen, and where possible we'll suggest similar retreats on comparable dates.