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Browse the topics below or jump to a popular question. If you can't find what you need, our team is one message away.
Booking & payment
How reservations work, what you pay, and when money changes hands.
6 articlesFor travellersCancellations & refunds
Changing plans, cancellation windows, and how refunds are handled.
5 articlesFor travellersPlanning your trip
Visas, travel, packing, diets, and getting ready for your retreat.
5 articlesFor travellersDuring your retreat
What to expect on arrival, daily life, and reaching your retreat leader.
5 articlesFor travellersAccount & wishlists
Signing in, saving favourites, and managing your details.
4 articlesFor retreat leaders & centersFor retreat leaders
Listing, claiming, commission, and managing your retreats.
6 articlesFor everyoneTrust & safety
How we keep the marketplace honest for guests and retreat leaders.
5 articlesPopular questions
Does RetreatBird add booking or service fees?
No. The price you see is the price you pay. We never add a per-booking surcharge on top of the retreat leader's rate, and we don't charge you for using the site. Our costs are covered by a commission the retreat leader agrees to, not by a fee passed on to you.
What is the cancellation policy?
Each retreat sets its own cancellation window because retreat leaders plan space, food, and staff around confirmed guests. The exact deadlines and any non-refundable portion are listed on the retreat page and repeated on the booking screen, so review them before you confirm. Our general approach is summarised on the cancellation page.
I received an invitation to claim my listing — what is that?
We build out listings for well-regarded retreats and invite the people who run them to take ownership. Your invitation includes a private link and a short PIN. Entering them lets you preview the listing we've prepared, correct anything, and claim it as yours — nothing goes live under your name without your say-so.
What does the best-price guarantee cover?
If you find the same retreat, same dates, and same package offered for less on another site or by the retreat leader directly, tell us before you travel and we'll match it. The guarantee applies to public, bookable prices for an identical stay — not to private discounts, loyalty rates, or expired promotions.
What's included in the price?
Each retreat lists exactly what's included — typically accommodation and the core programme, often with meals, and sometimes extras like excursions or workshops. The listing also notes anything that isn't included, such as flights, so there are no surprises when you arrive.
Do I need a visa?
Visa rules depend on your nationality and the country you're visiting, not on the booking itself. Check the official guidance for your destination well ahead of time, and give yourself room for processing. The retreat page lists the country so you know exactly where you're headed.
Still need a hand?
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