Trust & safety

Every retreat on RetreatBird has been claimed by the person or centre that runs it — for most, by entering a one-time PIN we sent to the business's own email address. A listing is published only once it passes our automated checks: a readable description, photos, a price and a location. A listing that fails them stays offline until it is fixed.

We never show ratings or review counts taken from other booking sites. Any review on a retreat page is labelled with where it came from — a past RetreatBird guest, the retreat leader's Google profile, or reviews the leader has shared with us. If a retreat has none yet, we'd rather show none than borrow numbers from elsewhere.

Every listing is tied to the retreat leader or centre running the retreat, and many have a centre page showing their other retreats. You book with an identifiable operator, not an anonymous middleman — and you can ask us anything about a retreat before you commit.

RetreatBird never takes your card details: you pay the retreat leader directly, on terms they confirm with you. We handle your personal information carefully and use it only to run your booking request. The privacy page sets out our approach, and you can always reach us through the contact page if you have a concern.

If something isn't right — with a listing, a retreat leader, or a booking — tell us through the contact page with as much detail as you can. We take reports seriously and will look into them promptly.